These Terms & Conditions ("Terms") govern your access to and use of Monterra's short-term rental occupancy tax platform, website, and related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms.
Contents
- Acceptance of Terms
- Eligibility & Accounts
- Description of Services
- Your Responsibilities
- Fees & Payment
- Communications, Email & Marketing Consent
- Third-Party Integrations
- Acceptable Use
- Intellectual Property
- Disclaimers
- Limitation of Liability
- Indemnification
- Term & Termination
- Governing Law
- Changes & Contact
01Acceptance of Terms
By creating an account, accessing, or using the Services, you agree to these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree, you may not use the Services.
When you first visit our website, we ask you to provide an email address and to accept these Terms and the Privacy Policy before continuing. Accepting these Terms and providing your email is required to use the site; the marketing and newsletter options presented alongside are entirely optional and opt-in, as described in Section 06.
02Eligibility & Accounts
You must be at least 18 years old and capable of forming a binding contract to use the Services. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly of any unauthorized use.
03Description of Services
Monterra provides software that helps short-term rental hosts and property managers calculate, prepare, file, and remit occupancy taxes across jurisdictions. The Services are provided as a tool to assist with tax compliance and do not constitute legal, accounting, or tax advice.
04Your Responsibilities
- Provide accurate, current, and complete information, including property, reservation, and revenue data;
- Ensure you have the rights and authorizations necessary to connect third-party accounts and share data with us;
- Review filings, calculations, and deadlines, and confirm they meet your obligations before relying on them;
- Maintain sufficient funds and valid payment methods for any taxes remitted on your behalf;
- Comply with all applicable laws and the requirements of relevant tax authorities.
05Fees & Payment
Access to certain Services requires payment of fees as described at the time of purchase or in your subscription plan. Fees are billed in advance and are non-refundable except as required by law or expressly stated. We may change fees with reasonable prior notice. You authorize us to charge your designated payment method for all applicable fees and taxes.
06Communications, Email & Marketing Consent
When you provide your email address on our website, including through the consent prompt shown on your first visit, you agree that we may use it to send you service and transactional communications that are necessary to respond to your request and operate the Services. These messages (for example, the results you asked for, account and security notices, and important changes to the Services or these Terms) are not marketing and are a required part of using the site.
Marketing is separate and always opt-in. We will only send you marketing and promotional communications if you affirmatively choose to receive them by ticking the relevant optional boxes. You can choose any combination of the following, and you are never required to select any of them:
- Marketing & promotional emails: product news, offers, and short-term rental tax updates;
- Tax news & best-practices newsletter: occasional jurisdiction updates and compliance tips, sent no more than monthly.
You may withdraw your marketing consent at any time, by using the "unsubscribe" link in any marketing email or by contacting us at hello@monterratax.com, without affecting the lawfulness of communications sent before you withdrew. Withdrawing marketing consent does not stop the service and transactional messages described above. We handle all email addresses in accordance with our Privacy Policy, and we do not sell your email address.
07Third-Party Integrations
The Services may integrate with third-party platforms such as booking sites, property management systems, and payment processors. Your use of those services is governed by their own terms, and we are not responsible for their availability, accuracy, or practices.
08Acceptable Use
You agree not to:
- Use the Services for any unlawful, fraudulent, or unauthorized purpose;
- Interfere with or disrupt the integrity or performance of the Services;
- Attempt to gain unauthorized access to any systems or data;
- Reverse engineer, copy, or resell the Services except as permitted by law;
- Upload malicious code or infringe the rights of others.
09Intellectual Property
The Services, including all software, content, and trademarks, are owned by Monterra or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms. You retain ownership of the data you submit and grant us a license to use it to provide and improve the Services.
10Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT TAX CALCULATIONS OR FILINGS WILL BE FREE FROM ERROR.
11Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MONTERRA AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
12Indemnification
You agree to indemnify and hold harmless Monterra and its affiliates, officers, and employees from any claims, damages, liabilities, and expenses arising out of your use of the Services, your data, or your violation of these Terms or applicable law.
13Term & Termination
These Terms remain in effect while you use the Services. You may stop using the Services at any time. We may suspend or terminate your access if you breach these Terms or if required by law. Upon termination, your right to use the Services ceases, though provisions that by their nature should survive will remain in effect.
14Governing Law
These Terms are governed by the laws of the jurisdiction in which Monterra is established, without regard to conflict-of-law principles. Any disputes will be resolved in the courts of that jurisdiction, unless otherwise required by applicable law.
15Changes & Contact
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
Questions about these Terms? Contact us at hello@monterratax.com.